FAQs

FREQUENTLY ASKED QUESTIONS

WHAT IS THE RETURN POLICY?

• We guarantee all merchandise purchased through spokeandpedalbikes.com and we will accept returns within 30 days of receipt for a full refund. For more details on returns please visit the returns page.

WHAT CURRENCY WILL I BE CHARGED IN?

• All prices listed and charged in Canadian Dollars.

WHAT PAYMENT METHODS CAN I USE?

• We currently accept all credit cards and PayPal.

WHAT ARE THE SHIPPING OPTIONS?

• We offer free standard shipping on all orders of $100 and express shipping for $20 per order. For more shipping related questions, please see the Shipping Info page.

WHEN WILL I RECEIVE MY ORDER?

• Processing time for orders is typically under 48 hours and shipping times range from 1 – 7 days depending on the shipping service chosen.

WHAT DO I DO IF I NEVER RECEIVED MY ORDER?

• Please use the tracking number provided to see where your package is and then contact the freight company.

WHAT DO I DO IF I RECEIVED A DEFECTIVE ORDER?

• Please reach out to us right away under our Contact Us page.

WHERE ARE YOU LOCATED?

• We are located in North Vancouver, British Columbia.

HOW DO I CONTACT YOUR COMPANY IF MY QUESTION ISN’T ANSWERED HERE?

• You may reach us through our Contact Us page.