FREQUENTLY ASKED QUESTIONS
WHAT IS THE RETURN POLICY?
We guarantee all merchandise purchased through spokeandpedalbikes.com and we will accept returns within 30 days of receipt for a full refund. For more details on returns please visit the returns page.
WHAT CURRENCY WILL I BE CHARGED IN?
All prices listed and charged in Canadian Dollars.
WHAT PAYMENT METHODS CAN I USE?
We currently accept all credit cards and PayPal.
WHAT ARE THE SHIPPING OPTIONS?
We offer free standard shipping on all orders of $100 and express shipping for $20 per order. For more shipping related questions, please see the Shipping Info page.
WHEN WILL I RECEIVE MY ORDER?
Processing time for orders is typically under 48 hours and shipping times range from 1 – 7 days depending on the shipping service chosen.
WHAT DO I DO IF I NEVER RECEIVED MY ORDER?
Please use the tracking number provided to see where your package is and then contact the freight company.
WHAT DO I DO IF I RECEIVED A DEFECTIVE ORDER?
Please reach out to us right away under our Contact Us page.
WHERE ARE YOU LOCATED?
We are located in North Vancouver, British Columbia.
HOW DO I CONTACT YOUR COMPANY IF MY QUESTION ISN’T ANSWERED HERE?
You may reach us through our Contact Us page.